Refund Policy — Averion by Code3

All purchases of Averion paid plans and add-ons are processed by Paddle.com Market Limited ("Paddle"), who acts as the authorised reseller and Merchant of Record for all transactions. Your contract of sale is with Paddle. Paddle is responsible for billing, tax collection, payment processing, and refund handling.

This policy is supplemental to Paddle's Buyer Terms and Conditions. Where there is any inconsistency, Paddle's Buyer Terms and Conditions take precedence. Nothing in this policy limits your mandatory consumer rights.

All transactions are non-refundable and non-exchangeable unless required by applicable law or granted at Paddle's discretion as described below.

You may cancel your subscription at any time from the billing settings in the app.

• Your subscription will not renew at the next billing date
• You retain access until the end of the current paid period
• Cancellation does not entitle you to a refund for the current period unless required by law

Where local consumer protection laws grant withdrawal or cancellation rights, those rights apply and override this policy. Paddle applies the highest standard of protection in each country.

EU / EEA / Switzerland / United Kingdom
Consumers have a 14-day statutory right to withdraw from the first payment of a subscription and receive a full refund. This right does not apply to subsequent subscription payments, except that UK customers with an annual subscription have a new 14-day withdrawal window each time the subscription auto-renews for another year.

The right to withdraw does not apply to digital content that has started to be used, when you have given express consent to waive your withdrawal rights.

Turkey / Israel
Consumers have a 14-day statutory right to withdraw and receive a full refund.

South Korea / Brazil / China / Canada
Consumers have a 7-day unconditional right to cancel and receive a full refund.

Singapore
Consumers have a 5-day unconditional right to cancel after delivery or first access and receive a full refund.

Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of the transaction date. Submission of a request within this period does not guarantee a refund. Paddle considers factors including the nature of the product, reason for the request, and usage. Paddle may approve a full refund, a partial refund, or decline the request.

Add-ons are linked to your main subscription and expire when the main subscription ends. Refund eligibility for add-ons follows the same criteria as the main transaction unless local law provides otherwise. Add-ons that are delivered and fully accessible immediately may be non-refundable once delivered, except where required by law.

If you experience a persistent technical issue or material defect that prevents you from using the service as described:

• Contact us first via the Contact form to attempt resolution
• If the issue cannot be resolved, contact Paddle's support with details of the issue and our response
• Where there is evidence of a material defect, Paddle will issue a refund in accordance with applicable consumer protection laws

We encourage you to contact Paddle before initiating a chargeback or payment dispute with your bank. If you initiate a chargeback, access to the service may be temporarily suspended while the matter is reviewed.

Since Paddle is the Merchant of Record, refund requests are handled by Paddle directly. To request a refund:

• Use the "View receipt" or "Manage subscription" link in your transaction confirmation email
• Visit paddle.net and select "Request refund"

If approved, refunds are processed to your original payment method within 14 days of approval.

For service-related questions before contacting Paddle, reach us via the Contact us form on our homepage.

Code3
Zeleznicka 14, 22320 Indija, Serbia